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FAQ

What are your delivery options?

We offer home delivery, and delivery times and costs vary by location.

For more information contact us.

Business hours that you can contact us:

Saturdays to Thursdays from 10 am to 10 pm



Can I view my order history?

You can view your order history at any time through the website, and easily by following the following steps:

Log in via the site and click on the “My Account” menu at the top of the page. Click on the “My Orders” link, the second option on the left of the page, and with this you will be able to view the order history.

Can I track my order via the website?

It is not possible to track orders online at the moment but you can contact the company to inform you the exact time of arrival.



What is the method of returning products?

QueenStorekw prides itself on providing the highest level of quality and services. We are happy to return or exchange products that you are not satisfied with, all you have to do is contact us.

Returned products must be unused and in its original packaging.



I received a discount voucher code but the code is not working why?

If you encounter other problems, please contact us.




Why was my order cancelled?

Your order may have been canceled for several reasons, most of which are:

Goods are in high demand - in this case you will receive an email confirming the cancellation and what you should do next.

If you request cancellation, you will receive an email confirming the cancellation of the order.

In case the address you provided in your order is incorrect.

Please note that all damages to the products you have ordered (including loss and/or damage to the products) after we have delivered them to the address specified in your order (as appropriate) are the responsibility of the customer, and we will not be obligated to return or replace these Products in case the address you mentioned in your order is incorrect.

If there is a failure in the payment process.

If the order is not received within seven days.




I placed an order through the site but did not receive a confirmation email. Why?

We are sorry that you did not receive a confirmation email. If our mail address is not in your list of safe addresses, your mail may have marked it as spam, which means that it will not appear in your mailbox, it is best to make sure that your mail address is entered correctly.

Order confirmation emails are usually sent minutes after placing the order, but when the site is busy due to high demand for goods, you have to wait a bit before receiving the email.




How can I change the delivery address?

You can update your address book by clicking on the "My Account" link at the top of the page, logging in with your username and password, and selecting the address book where you can add, remove or edit your addresses.

If you make any changes to the address after placing the order, the delivery details and information will not change, because when the order is registered, we cannot change the delivery address whatever it is.


After completing the order, when will the amount be deducted from my account?

All payments will be collected once the order is completed Valid for credit and debit cards.




How do I know that the order through the site has been successfully completed?

When you place an order on our website, we will send an email confirming your order, all delivery information, billing address, and all products you have ordered.

Please make sure that all the information is correct in the confirmation mail because incorrect information can cause a delay in your order.




I forgot the password. What do I do?

If you have an account on our website and have forgotten your password, please click on the “Login or Register” link at the top of the page and then click on the “Forgot your password” link. We will send you an email with instructions to reset your password.

If you haven't received a password reset message within an hour, go to your spam folder. If you do not find the message in that folder, please contact us.


Can I change the payment information?

Once your order has been accepted you cannot change the payment information and by default we do not save any payment information in our device systems.

How do I cancel or modify an order?

Amendment or cancellation of your order is available within 7 working days from the date of confirmation of your order, unless:

- Your order has already been shipped

- The product you purchased has been imported

You can cancel your order or product through our website only before it enters the shipping stage. You will not be able, if the product enters the shipping phase, and you can also modify or cancel your order before it has already been shipped, by communicating with a customer service representative.



I want a product but not in stock?

Don't worry if you find a product out of stock, you can contact our customer service team, and they will try their best to secure a replacement product or let you know when the product will be available on the site.




When do I receive my order?

Your priority! Therefore, we aim to deliver the products within 48 hours in Kuwait, and from 3-7 days in the Gulf countries and the countries of the world.




What should I do when there is a sudden malfunction or error during payment?

If you are having payment problems please contact us.

It rarely happens that you encounter malfunctions or technical issues when ordering a product.

In this case, use the Ctrl+Shift+N keys at the same time to enter the "Incognito" mode in the Google Chrome browser and order the product again.



What are the payment methods?

Be assured that by choosing to shop through our website, you will have an enjoyable, easy and safe experience, and will meet all your needs.

As you checkout, make sure that there is an s (https//) in the address line of the page where you will enter your payment information. This ensures that your information is transferred in the strictest confidence, using the Security Layer (SSL). We use the best known procedures and standards in the field of online selling to ensure the confidentiality and security of your information, and the electronic payment gateway is completely safe for credit card users, namely:

We use the best and most secure electronic portals for users of credit cards, prepaid cards and debit cards (K-Net).

Paiement when recieving.

Bank transfer of the order value to Admin - QueenStorekw account, and products are prepared for shipment upon receipt of the transfer.



How can I get a free shipping quote for my order?

If your address/country is within the free shipping zone available at this time on our website, as well as ensure that the total value of purchases exceeds the value specified for the free shipping offer. There are products that are not in the free shipping categories.

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