Privacy Policy

QueenStorekw is committed to respecting the privacy of all users of the website (QueenStorekw) and smartphone applications (hereinafter referred to as the “Site/App”) and protecting any personal information it obtains and/or uses as part of the data collection process and/or Personal information provided by the User when using the Website/Application in the Stores, by phone or by e-mail (hereinafter referred to as “other means”). This personal information will be collected and/or used in accordance with the Privacy Policy.

Your express consent to the collection and use of information

QueenStorekw reserves the right to collect the user's personal information such as name, address, phone number, e-mail address, etc., in addition to his demographic data, transaction information and profile such as the Internet's IP address (Internet Protocol), Internet domain, browser, reference information, user agent or any other relevant information It is used as part of the data collection process such as the use of cookies or some other information provided by the User ("Personal Information") when using the Website/Application by other means as described in the Privacy Policy. We store all this information on secure servers and treat it as strictly confidential.

By using this website/application by other means, you expressly consent to the collection, transfer, processing, use and storage of any personal information in accordance with the Privacy Policy contained herein. If you do not agree to any of the terms and conditions stated in the Privacy Policy, or for more information, please contact us directly through the email: ........

We will provide the necessary assistance. Your access to or use of the Website/Application by other means grants us a perpetual, non-exclusive, worldwide license without charge or consideration to use your personal information for the purposes set forth herein.

We do not sell your personal data to third parties; However, we sometimes share some of our selected customer information with third parties:

Our group of companies

Exclusive franchisees

Other companies such as payment service providers, warehouse services and delivery companies in order to complete the payment process and manage your order, which includes delivery and return of the order.

Companies that buy QueenStorekw trademark(s) to be able to provide you with appropriate services

Government agencies or other authorities when required to comply with laws and regulations, to assist in law enforcement, or to protect property or other rights of our Site.

Agencies that assist QueenStorekw in collecting statistics on website visitors, sales, demographic data and other business information that enable us to customize the services we provide to our customers.

We will retain and use your personal data for the purposes of QueenStorekw as permitted by law, and then dispose of such personal data promptly in a secure manner.

Depending on where you live, we may transfer your personal information within or outside the European Economic Area while ensuring that the information is transferred to a similar degree of protection by ensuring that it is transferred only to countries that are deemed to provide an appropriate level of protection for personal information and under contractual terms that ensure adequate protection for the data.

Social media data collection

When you log in via social media on websites and apps, we keep the following details:

First and Last Name: We reserve the first and last names to display on the profile.

Profile Picture: Any picture used as a profile picture is not stored on our servers, it will only be used as a customer display picture.

Email: The email is kept for viewing in the profile. It is also used for voluntary participation in advertising campaigns and/or to assist the customer in the event of any inquiries regarding the sites/applications.

Facebook/Google ID: The social media ID is kept to verify that the user is logged into websites/apps using their registration information.

If the customer wishes to delete the registered details, he can contact our customer service team here.


As part of the usual information collection process on our websites, we place "cookies" on your device in order to identify you and/or as a means of tracking the expiry time of your access to the pages of the Site and to improve your browsing experience on the Site in accordance with your preferences. A cookie is a small amount of data that a website automatically sends to your computer, tablet/tablet, or phone while browsing the website.

Third parties cannot identify customers using these cookies.

We also reserve the right to use any third party advertising company to display advertisements on our websites. These ads may also contain cookies. Although we may use cookies on other parts of our websites, any third party may collect cookies related to advertisements or that come from third party sources without direct interaction or control over these processes. None of the cookies used by our site are permanently stored on your device, but all cookies are automatically deleted from your device either when you close your browser or when the page on the site expires.

By using our websites, you agree to the storage of cookies on your device. If you do not want our website to store cookies on your device, you can set your internet browser to “Block cookies” or notify you/notify you if they are sent (for more information about cookies, you can see your browser’s “help” page). Disabling cookies on your device prevents some pages from being displayed or displayed incorrectly.

Please note that we are not responsible for the contents of external websites.

Protect personal information from access or use by third parties

To ensure the protection of your personal information, we store all personal information on a secure server and endeavor to use procedures designed to protect personal information from random or unauthorized access, destruction, use, modification or disclosure. We work to keep your personal data confidential and secure in accordance with the Privacy Policy contained herein, as well as to ensure that the necessary technical and organizational measures are in place to prevent unintentional or unlawful damage, unintentional loss, unauthorized disclosure or access, or any other form of unlawful use. Although we endeavor to take all commercially applicable security measures in relation to the handling of all personal data, users of our websites/applications acknowledge and agree that QueenStorekw has no control over the transmission of information or data via our websites/applications or through any electronic media or other media.

Changes to the privacy policy

As we constantly make adjustments and updates to our systems and services to improve the level of service we provide to our customers, QueenStorekw has the right to revise, amend or change the terms and conditions of this privacy policy at any time without notice. Subsequent and/or continued use of our websites/applications over other means following the posting of modifications to the Privacy Policy will be deemed your acceptance of those modifications.

Third Party Websites

Our websites/applications may contain links to other websites, and we are not responsible for any other websites, the privacy practices of those non-affiliated websites, or any content or ways in which these websites process information about their visitors or users. We strongly advise that you review the privacy policies of all websites you visit to learn how they handle your personal data.

All credit/debit card details and personal information will not be stored, sold, shared, rented or given to any third party.

Warranty and Guarantee

The user acknowledges that QueenStorekw makes no warranty, guarantee or representation of any kind in connection with the control, collection, correction, access, processing, use, storage, protection or transmission of personal information or in connection with the existence or effectiveness of any security measures take it. The user agrees that the Alshaya Group shall not be liable for any claims, losses or damages of any kind that may result from access, disclosure, use or modification by any authorized or unauthorized party or from the introduction of viruses, software or any other harmful factors, etc. This results in effects on the personal data stored in the website/application.

Limitation of Liability

Under no circumstances shall QueenStorekw, its affiliates, partners, employees, officers, directors or insurers with whom it deals be liable to you or anyone else for any costs or damages (including any special damages) (intentional, punitive, indirect or consequential), or any liability whatsoever arising or resulting from the collection, use, transmission, processing or storage of personal information as a result of your accessing our websites/applications by other means.

Law and the competent courts

All disputes arising from the provision of this service are within the jurisdiction of the law of the country ("Jurisdictional Departments") in which you registered your personal information on the QueenStorekw website/application.

For further clarification, the jurisdictions are competent to hear disputes in accordance with this Privacy Policy, depending on the country in which the dispute arose.

First and last name.

profile picture.


Facebook/Google ID.

"Page Access Time" cookies, which allow the user to:

transfer information from one page to another page on our website without having to re-enter the information again;

Access the stored information when you log into your online account.

"Persistent" cookies that allow us to provide you relevant content on our site by helping us to store the following information:

Any personal information you have provided us on your previous visits to our site.

The number of your visits to our site.

your favorite settings.